Information, Privacy and Data Security Statement
The WEX Group, which comprises WEX Australia Pty Ltd, WEX Fuel Cards Australia Ltd and WEX Prepaid Cards Australia Pty Ltd, is committed to protecting your privacy and the confidentiality of your personal information.
We are bound by the Privacy Act 1988 (Commonwealth) as amended, and the principles set out in that Act.
This Information, Privacy and Data Security Statement outlines how we manage your personal information.
2. When and how do we collect information?
We collect information from you when:
- you apply for a WEX Motorpass card account or for any other product, including any WEX Motorpass card product that is co-branded or fully branded with a WEX partner, that we may offer from time to time
- you communicate with us in person or over the telephone, send us a letter or an e-mail, or complete a form or survey on our website
We may also collect personal information about you from a third party:
- when considering an application by you for a WEX Motorpass account or another product we offer
- when taking steps to deal with an overdue payment owed by you
The third parties we collect information from includes credit reporting agencies, other creditors referred to in credit reports or in an application for a WEX Motorpass account or other product and your nominated referees and in the event of a WEX Motorpass card account that is fully branded or co-branded with a WEX partner, from that WEX partner in the event that you have a relationship with that partner.
Via our website
Our system automatically collects some information from your computer when you complete a membership application and when you log in to our system through one of our websites. Generally, the information that we collect in this way is not personal information and cannot be used to identify you.
3. What information do we collect?
The personal information we collect always includes your name and may also include your mailing address, telephone number, e-mail address, date of birth and your financial details.
Our system automatically collects the unique network address of your computer, generally called the "IP address", so that our system can send information to your computer. It is possible to determine the general geographical location of a computer from its IP address. But in all other respects an IP address is anonymous.
We only collect your email address when you voluntarily submit it to us. We do not use your email address and IP address to personally identify you.
For security and record keeping purposes, we use "cookie" technology to collect and retain information about the session between your computer and our system.
What is a "cookie"? A cookie is a small text file stored by a web site on your computer to keep track of information about your browsing on that site.
We also collect non-identifying information about your use of one of our websites, such as www.motorpass.com.au. We aggregate this information with information collected from other users so that we can evaluate and improve the services provided through our system.
4. How do we use information?
When you submit an application to us, we collect your personal information primarily to:
- assess your application for a credit account; and
- if we provide you with an account, to administer that account.
If you do not provide us with all of the personal information that we request, we may not be able to provide you with a credit account.
When you complete an online form or survey, we use the information provided to consider improvements to our products and to offer new products, including products offered by our partners that we think may interest you.
We also use information that we collect for the following additional ancillary purposes:
- for servicing our relationship with you
- for internal accounting and administration
- for regulatory compliance
- to protect us from error or fraud
- to help us identify and inform you about other products or services that might benefit you
Government related identifiers
Other than Australian Business Numbers, we do not collect or use government related identifiers, such as Medicare or tax file numbers.
From time to time, we may use the personal information collected from you to identify products and services which may benefit or interest you. We may contact you by telephone, email or post to let you know about those products or services.
If you do not wish to receive direct marketing, you can tell us any time. Just call us on 1300 366 109 to ask us not to direct market to you or log in to the secure members' login area on our website.
5. When do we disclose personal information?
We keep your personal information confidential
We keep your personal information including your name and account details confidential except:
- when the law requires us to disclose the information, such as to a law enforcement body or a court under a subpoena
- when disclosure is in the public interest, such as to disclose a suspected or actual crime or misdeed
- when it is in our interest, such as in relation to legal action to which we are a party
- with your consent
Your consent can be:
- Given expressly, either verbally or in writing. For example, when you submit an application, whether via an online form or over the telephone, you give your express consent for us to obtain a credit report about you from a credit reporting agency.
- Implied from your actions or your decision not to take action. For example, if you use our telephone service and continue the call after hearing a message, including a recorded message, notifying you that we will monitor the call, we can reasonably conclude that you agree for the call to be monitored.
Who we disclose personal information to and why
We disclose information to credit reporting bodies with your consent. We do this so that we can assess your application for a credit account.
We will not disclose your names, address and contact details to third parties for the purpose of direct marketing unless you have consented to this.
Where you have consented, we disclose your information to our partners, including WEX’s co-brand or fully branded card partners. For example, if you have purchased a product in conjunction with another service provided to you by a partner, we may disclose information to the partner so the partner can provide services to you.
Disclosing information to credit reporting bodies
We may disclose credit information to the following credit reporting bodies:
- Veda Advantage Limited
- Dunn & Bradstreet (Australia) Pty Ltd
Ground floor, 479 St. Kilda Road, Melbourne, Victoria 3004
T: 03 9828 3333 or 1300 734 806
F: 03 9828 3300
- Experian Australia Pty Ltd
Level 6, 549 St Kilda Road, Melbourne, Victoria 3004
T: 03 8699 0100
F: 03 9600 4676
Giving information to third parties
Sometimes, we give your personal information to service providers contracted by us so that they can help us provide services to you. The service providers are contracted to fulfil a specific function and we only disclose such personal information to them as is necessary to fulfil that function. Our services providers must comply with the Privacy Act 9188 (Commonwealth) in the management of your personal information.
With your consent, we may also provide your personal information to our partners in respect of any WEX products that you have applied for that are co-branded or fully branded with that partner.
We may, from time to time, transfer to and store your personal information with contracted service providers located in the United States of America. If we do transfer your personal information to our service providers in the United States of America, it will be managed in accordance with the terms of the Privacy Act 1988 (Commonwealth) and with this Information, Privacy and Data Security Statement.
6. How do you access, update and correct information?
Accessing your information
You can request access to the information we hold about you. The time it takes for us to respond to your request depends on the type and quantity of information you wish to access. We will contact you within three working days of your request to advise you of our estimated response time.
The law may prevent us from disclosing certain information to you. If this is the case, we will advise you at the time of your request.
You can contact us:
- By telephoning our Customer Service Team on 1300 366 109
- By writing to us at Reply Paid 1659, GPO Box 5342, Melbourne, Victoria 8060
- By e-mailing us at email@example.com
If you are our customer, we provide a members' login area on our website, which will allow you to view and update personal information. You can also opt out of receiving marketing communications and updates.
This information is transmitted back to us by the use of SSL technology (see the Security section below).
Keeping your information up-to-date
If any of your personal information changes, please contact us to update it so that we can continue to provide you with the best possible service. We will take reasonable steps to ensure your information is accurate, complete and up-to-date whenever we collect or use it.
Correcting your information
If you find that the information about you that we hold is inaccurate, incomplete or out-of-date, please contact us and we will correct it.
7. How do we keep your information secure?
We protect any personal information that we hold from misuse and loss. We also protect it from unauthorised access, modification and disclosure.
Only authorised users can access your personal information, and access is only for approved purposes.
Your personal information may be stored in hardcopy documents, as electronic data, or in our software or systems.
We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security. For example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems.
The Internet has rapidly changed the way we do business. It allows WEX Australia to provide services that you can access from the convenience of your own office, home or via a mobile device.
We understand that you may be concerned about the confidentiality and security of the personal information we collect about you online. Accordingly, we have systems in place to ensure our online dealings with you are as secure and confidential as your dealings with us in person, or on the telephone.
Data collected and transferred through the secured member log in section of this site uses Secure Socket Layer (SSL) technology. This protects information being transmitted online by automatically applying to the message an encryption code that is "unreadable" to a computer that is not the intended recipient.
This site uses 256-bit encryption and authentication tools to protect your personal information. Encryption is the standard means of protecting information transferred between two parties over the Internet.
In the event that your personal information is transferred to a service provider in the United States of America, the data transferred is also protected by SSL technology. In addition, it is protected by an advanced security method based on dynamic data and encoded session identifications, and is hosted in a secure server environment that uses firewalls, intrusion detection systems and other advanced technology to prevent interference or access from outside intruders.
You can obtain information about how credit reporting bodies with which we deal handle your credit related personal information by contacting them on the contact numbers, or at the addresses, that we have listed above.
If you think you are a victim of fraud, you can request that a credit reporting body not use or disclose credit reporting information about you.
If you believe that the privacy of your personal information has been compromised, you are entitled to complain. We will respond to your complaint as soon as possible but within 2 working days, to let you know who is responsible for managing your complaint. We will try to resolve the complaint within 10 working days. When this is not possible, we will contact you within that time to let you know how long we estimate it will take to resolve the complaint.
We have also appointed a Customer Advocate who will objectively and impartially investigate your complaint if you are dissatisfied with our internal complaints process.
How to make a complaint
If you have a complaint about the handling of your personal information, you are entitled to complain. We will take responsibility for your complaint at the point where the problem occurs. If your complaint is not resolved to your satisfaction, you can then contact our Privacy Officer between 9am and 5pm Eastern Standard Time, to deal with your complaint.
Phone: 1300 366 109
Mail: Privacy Officer
WEX Australia Pty Ltd.
Level 3, 293 Camberwell Rd
Camberwell VIC 3124
Fax: 03 9274 9130
9. Feedback and more information
We are interested in your constructive feedback. Contact us using the details below to give us your feedback.
If you need to ask for more information, call our Customer Service Team on 1300 366 109 between 8.45am and 7.00pm AEST, Monday to Friday.